Refund & Returns Policy

Effective Date: June 17, 2026

At Power Fan Company, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before making a purchase.

Return Eligibility

Our return and replacement policy is valid for 30 days from the date of purchase. If more than 30 days have passed, we may be unable to offer a replacement, repair, or any special consideration.

To qualify for a return or warranty claim:

  • The product must be in its original condition.
  • The item must not have been intentionally damaged or misused.
  • Proof of purchase may be required.
  • An unboxing video may be requested for claims related to transit damage.

Products Not Eligible for Return or Warranty Claims

Returns, replacements, or warranty coverage will not apply in the following situations:

  • Fan body has been dropped or physically damaged.
  • Fan blades have been bent or broken due to mishandling.
  • Product damage caused by over-voltage or electrical surges.
  • Unauthorized repairs, modifications, or tampering with circuits.
  • Damage resulting from improper installation or misuse.
  • Normal wear and tear from regular use.

Warranty Coverage

All Power Fan Company products include:

Motor Warranty

2 Years Limited Warranty

Circuit Warranty

1 Year Limited Warranty

If a product develops a manufacturing defect covered under warranty, our technical team will inspect the item and determine the appropriate solution.

Repairs and Replacements

If your claim is approved:

  • The product may be repaired or replaced at our discretion.
  • Repaired or replacement products are generally dispatched within 5–7 business days after inspection.
  • Customers will be informed about the status of their claim throughout the process.

Refund Policy

Power Fan Company generally provides repair or replacement services rather than refunds.

Refunds are only considered in exceptional or special circumstances and are subject to management approval after a complete review of the case.

If a refund is approved:

  • You will receive confirmation via email.
  • The refund will be processed to the original payment method.
  • Processing times may vary depending on your bank or payment provider.

Unboxing Video Requirement

To protect both our customers and our company against transit-related claims, we strongly recommend recording a complete unboxing video when opening your package.

For claims involving:

  • Transit damage
  • Missing items
  • Incorrect products received

an unboxing video may be required as supporting evidence.

The video should clearly show:

  • The unopened package
  • Shipping label
  • Package opening process
  • Product condition upon receipt

Failure to provide sufficient evidence may affect claim eligibility.

Late or Missing Refunds

If an approved refund has not appeared in your account:

  1. Check your bank account again.
  2. Contact your bank or payment provider.
  3. Allow additional processing time, as refunds can take several business days to appear.

If you still have not received your refund, please contact us and we will gladly assist you.

Sale and Discounted Items

Products purchased during sales, promotions, clearance events, or special discounts are generally not eligible for refunds unless required by applicable law or approved under exceptional circumstances.

Warranty coverage remains applicable where eligible.

Exchanges

We replace products only when:

  • The item is defective due to a manufacturing fault.
  • The product arrives damaged during shipping.
  • The wrong product was delivered.

To request an exchange, please contact our support team with your order details and supporting evidence.

Return Shipping

Products approved for return should be sent to:

Power Fan Company
58-A, Small Industrial Estate
Grand Trunk Road (G.T. Road)
Small Industrial Area
Gujrat, Punjab 50780, Pakistan

Important

  • Return shipping costs are the responsibility of the customer unless otherwise approved.
  • Shipping charges are non-refundable.
  • For valuable items, we recommend using a trackable courier service and shipping insurance.
  • Power Fan Company cannot guarantee receipt of items lost during return transit.

Need Help?

Our support team is available to assist you with warranty claims, repairs, exchanges, returns, and general inquiries.

Contact Information

Power Fan Company

📧 Email: Powerfans.co@gmail.com

📞 Phone: +92 300 6999613

📍 Address: 58-A, Small Industrial Estate, G.T. Road, Small Industrial Area, Gujrat, Punjab 50780, Pakistan

🌐 Website: https://powerfancompany.com

We aim to respond to all email inquiries within 12 hours and provide prompt assistance whenever possible.